Tech Support or Troubleshooting Portal Issues:
Q: I can't press submit when completing my Intake form.
A: Thank you for reaching out about this. When you are ready to complete your online forms, here are a few important tips that will make a difference:
- Make sure you have good Internet connection and that you use Chrome, Safari or any other reliable web browsers
- Please make sure to fill in all of the necessary fields that have an asterisk (*)
- We recommend that you do not use the autofill function and that you input the information manually
- Avoid adding a space (using the space bar on your keyboard) before writing your answers
The submit button at the very bottom of the form will need to turn purple in order for you to finalize this process. If it does not turn purple, it will be because one of the fields is missing the information. If you are still having trouble submitting the form, please contact the Journey Clinical Team for support.
Q: How do I access the informed consent form I signed?
A: You will need to log into your Patient Portal account. Once logged in, you can click on "Account" on the left-hand side, and then scroll down to "Account Settings." Click on "Terms and Conditions." The consent forms are clickable and able to be viewed there.
Q: Is the Journey Clinical Portal secure and HIPAA compliant?
A: Yes. At Journey Clinical, we are a technology enabled telehealth organization. We’ve built a HIPAA secured portal, which is where complete scheduling is done, and documentation of forms/clinical scales is completed.
If we need to leverage additional tools in support of a client's treatment, we sign BAA’s to ensure HIPAA compliance. Our providers have access to patient information on a "need to know" basis. We do not share information unless patients sign a HIPAA release form giving us confirmation that it’s okay to do so. Our systems are used in a HIPAA-compliant manner and the team is always reinforcing protocol to meet HIPAA compliance.